Our Services
UK-based 24-hour support just a call away for all your needs
Robust processes ensure compliance through comprehensive measures
24/7 Engineer & Parts Support with Installation, Maintenance, and Disposal
Large stocked inventory in locations throughout the UK
Supply of hardware products in the United Kingdom
Cost effective process to minimise the need for new equipment
Hardware Support
Our Hardware Break Fix and Maintenance service provides a single source for multivendor IT support.
With 35 years of experience in IT and providing hardware maintenance support, we have proven expertise in solving issues within industry-leading resolution times, supporting all leading vendors including Cisco, Microsoft, Citrix, VMware, HP, Dell and Lenovo.
We provide a 24-hour manned help desk service where you'll get directly through to the engineer who can solve your issue. The helpdesk has a wide range of expertise and knowledge between them, so you'll get the answer you need quickly and whatever the solution is, they'll deploy the resources immediately. We have engineers who are ready to be dispatched and a full inventory of parts located across the UK that are strategically positioned to major roads and networks. We dispatch engineers and / or tested and approved parts within 30 minutes during normal working hours and within 60 minutes at other times, which means you are going to be operational at the soonest.
Secure Data Disposal
Our approach to the processing and transportation of hardware and subsequent data disposal entirely foolproof, with extreme and robust processes to ensure compliance. All of our processing is carried out within bonded premises, our vehicles are secure, and our engineers are fully checked and endorsed. We comply to industry standards outlined by the certification body (ADISA). We use the most sophisticated and trusted data wiping software and methods at all times. (Software includes White Canyon and Blanco). Because of the stringent approach we take, we are able to repurpose more hardware and ensure an end-to-end lifecycle that positively impacts you our customer and the environment.
UPS Services
We know you cannot afford to be without power, and you cannot afford the potential loss of business and data as a result of a power outage. Many customers neglect UPS as a power failure can be infrequent. In order to provide a comprehensive support solution and ensure compliance with SLAs, it is critical that a properly specified UPS support package has been considered. Including Memtek for UPS support means you make one phone call and the rest is taken care of. Our engineers and parts are at your disposal 24/7, and they're here for installation, maintenance and disposal. We can also offer you a UPS Health Check to make sure it's functioning properly and batteries are at the right level.
Inventory Management
You have your own servicing engineers and IT servicing contracts, but you have no warehouse or inventory storage and support. This is simply not an issue with our inventory support service. We keep a detailed inventory of all core and key hardware. The stock is comprehensive, and it's accessible 24 hours a day, seven days a week, and will be despatched within an hour of specification. Our inventory is stocked in bonded warehouses throughout the country, which provides you with rapid response times and immediate solutions for your customers. Depreciation of stock is a key factor within your business, as well as the removal of hassle and admin. Every part is delivered carefully and in appropriate packaging - guaranteeing the safe arrival of any fragile parts.
Hardware Supply
Don't have support but require replacement parts or even a new Server, Switch or SAN? We can help with our large inventory of stock, most of which is available for same day or next day delivery. For new hardware, just drop us a line, and we are happy to quote for your next new equipment from whichever vendor you are happy with.
Repair of Assets
We understand the added pressures that the current climate brings. At the forefront for most businesses in this time of crisis is cash management, particularly cutting additional costs where possible. Our 'Asset Repair' service is a sustainable and cost-effective process that eliminates the need for spending on new devices, with the potential to bring damaged assets back to life. By repairing responsibly and securely, the need for brand-new items is mitigated, lessening the amount of CO2 produced by IT manufacturers. So remember we're here 24/7 to collect, protect, repair and return.
02030028470 / 02084721972
sales@hwbf.co.uk